ABOUT THIS COOKIE POLICY
This Cookie Policy explains how Doctor V Ltd (“Doctor V”, “we”, “us”, or “our”) uses cookies and similar technologies on our website https://doctorv.co.uk (the “Website”).
This Cookie Policy should be read in conjunction with our Privacy Notice, which provides further information about how we collect, use, and protect your personal data.
By continuing to browse or use our Website, you agree to our use of cookies as described in this Cookie Policy.
WHAT ARE COOKIES?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.
Cookies allow websites to recognise your device and store some information about your preferences or past actions. Some cookies are essential for the website to function properly, while others help us improve your experience or understand how visitors use our site.
WHAT TYPES OF COOKIES DO WE USE?
We use several different types of cookies on our Website, which fall into the following categories:
- Strictly Necessary Cookies
- Functional Cookies
- Analytics Cookies
- Marketing Cookies
Below, we provide detailed information about each category and the specific cookies we use.
- STRICTLY NECESSARY COOKIES
These cookies are essential for you to browse our Website and use its features. Without these cookies, services you have asked for cannot be provided. These cookies do not gather information about you for marketing purposes.
Google reCAPTCHA Cookies
Name: rc::a
Purpose: Used to track and analyse user behaviour to distinguish humans from bots or automated software
Provider: www.google.com
Service: Google reCAPTCHA
Country: United States
Type: HTML Local Storage
Expires: Persistent
Name: rc::b
Purpose: Used to distinguish between humans and bots during browsing sessions
Provider: www.google.com
Service: Google reCAPTCHA
Country: United States
Type: Session
Expires: Session
Name: rc::c
Purpose: Used to distinguish humans from bots in contact forms and login pages
Provider: www.google.com
Service: Google reCAPTCHA
Country: United States
Type: Session
Expires: Session
Name: rc::f
Purpose: Used to track and analyse user behaviour to distinguish humans from bots or automated software
Provider: www.google.com
Service: Google reCAPTCHA
Country: United States
Type: HTML Local Storage
Expires: Persistent
WP Engine Hosting Cookies
Names: rtk_gdpr_c, rtkuuid, rtk_gdpr_a, rtk_p, rtk_sid, rtk_rps, rtk_sat
Purpose: Used by WP Engine to manage CDN sessions, security checks, and GDPR preferences
Provider: wpengine.com
Service: WP Engine Hosting
Country: United States
Type: HTTP Cookie
Expires: Session / 1 year (varies)
- FUNCTIONAL COOKIES
Functional cookies enable our Website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.
Elementor Cookies
Name: elementor
Purpose: Used by Elementor to enable website content and page transitions. Remembers user actions between pages
Provider: doctorv.co.uk
Service: Elementor Page Builder
Country: United Kingdom
Type: HTTP Cookie
Expires: Persistent
Name: e_kit-elements-defaults
Purpose: Stores Elementor Kit default design settings for consistent styling
Provider: doctorv.co.uk
Service: Elementor
Country: United Kingdom
Type: HTTP Cookie
Expires: Persistent
Complianz Consent Manager Cookies
Name: cmplz_functional
Purpose: Records user consent for functional cookies through the Complianz consent manager
Provider: doctorv.co.uk
Service: Complianz
Country: United Kingdom
Type: HTTP Cookie
Expires: 365 days
Name: cmplz_banner-status
Purpose: Remembers whether the user has dismissed or interacted with the cookie consent banner
Provider: doctorv.co.uk
Service: Complianz
Country: United Kingdom
Type: HTTP Cookie
Expires: 365 days
WordPress Cookies
Name: wordpress_test_cookie
Purpose: Checks if the user’s browser supports cookies
Provider: doctorv.co.uk
Service: WordPress
Country: United Kingdom
Type: HTTP Cookie
Expires: Session
Name: wpEmojiSettingsSupports
Purpose: Detects if the browser can display emojis correctly
Provider: doctorv.co.uk
Service: WordPress
Country: United Kingdom
Type: HTML Local Storage
Expires: Persistent
Name: wp_lang
Purpose: Stores the selected language for WordPress front-end pages
Provider: doctorv.co.uk
Service: WordPress
Country: United Kingdom
Type: HTTP Cookie
Expires: Session
JoinChat (WhatsApp) Cookies
Name: joinchat_country_code
Purpose: Saves user country for localised WhatsApp chat options
Provider: doctorv.co.uk
Service: JoinChat
Country: United Kingdom
Type: HTTP Cookie
Expires: 30 days
Name: joinchat_views
Purpose: Tracks how many times the chat widget has been shown to avoid repetition
Provider: doctorv.co.uk
Service: JoinChat
Country: United Kingdom
Type: HTTP Cookie
Expires: 30 days
Name: joinchat_hashes
Purpose: Stores widget configuration state for chat performance
Provider: doctorv.co.uk
Service: JoinChat
Country: United Kingdom
Type: HTTP Cookie
Expires: Persistent
Other Functional Cookies
Name: popupRatingShowed
Purpose: Ensures the rating popup is shown only once per session
Provider: doctorv.co.uk
Service: On-site popup
Country: United Kingdom
Type: HTTP Cookie
Expires: Session
Name: eapps-instagram-feed-red-like-time
Purpose: Used by Elfsight Instagram widget to store last interaction time
Provider: apps.elfsight.com
Service: Elfsight Instagram Feed
Country: United States
Type: HTTP Cookie
Expires: Persistent
Names: tTf / tADu / t3D / tTDe / tTDu / tnsApp / tTE / tMQ / tADe / tAE / tC / tPL
Purpose: Used by Pagebuilder to manage layouts, animations, and cached UI elements
Provider: doctorv.co.uk
Service: Pagebuilder
Country: United Kingdom
Type: HTML Local Storage
Expires: Session
- ANALYTICS COOKIES
Analytics cookies help us understand how visitors interact with our Website by collecting and reporting information anonymously. This helps us improve the way our Website works and ensure we are providing content that is relevant and useful to you.
Google Analytics Cookies
Name: _ga
Purpose: Registers a unique ID for statistical data on how visitors use the website
Provider: .google.com
Service: Google Analytics
Country: United States
Type: HTTP Cookie
Expires: 2 years
Name: ga*
Purpose: Used to persist session state for Google Analytics
Provider: .google.com
Service: Google Analytics
Country: United States
Type: HTTP Cookie
Expires: 2 years
Name: _gid
Purpose: Tracks user behaviour across pages for statistical analysis
Provider: .google.com
Service: Google Analytics
Country: United States
Type: HTTP Cookie
Expires: 1 day
PixelYourSite Cookies
Name: pys_session_limit
Purpose: Tracks the number of PixelYourSite sessions to prevent redundant analytics calls
Provider: doctorv.co.uk
Service: PixelYourSite
Country: United Kingdom
Type: HTTP Cookie
Expires: Session
Name: pys_start_session
Purpose: Identifies when an analytics tracking session begins
Provider: doctorv.co.uk
Service: PixelYourSite
Country: United Kingdom
Type: HTTP Cookie
Expires: Session
Mixpanel Analytics Cookies
Name: mp_5d545622e3a040aca63f2089b0e6cae7_mixpanel
Purpose: Collects data on user interaction for Mixpanel analytics
Provider: .mixpanel.com
Service: Mixpanel
Country: United States
Type: HTTP Cookie
Expires: 1 year
Name: __mpq_5d545622e3a040aca63f2089b0e6cae7_ev
Purpose: Tracks session data and events for Mixpanel analytics
Provider: .mixpanel.com
Service: Mixpanel
Country: United States
Type: HTTP Cookie
Expires: Session
Internal Analytics Cookies
Names: lastExternalReferrer / lastExternalReferrerTime
Purpose: Tracks where a user came from for referral analytics
Provider: doctorv.co.uk
Service: Internal Analytics
Country: United Kingdom
Type: HTTP Cookie
Expires: Session
- MARKETING COOKIES
Marketing cookies are used to track visitors across websites. The intention is to display advertisements that are relevant and engaging for individual users and thereby more valuable for publishers and third-party advertisers.
Facebook Advertising Cookies
Name: _fbp
Purpose: Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers
Provider: .facebook.com
Service: Facebook Ads
Country: United States
Type: HTTP Cookie
Expires: 3 months
Name: _fbc
Purpose: Stores Facebook click ID to track conversions after user clicks on an ad
Provider: .facebook.com
Service: Facebook Ads
Country: United States
Type: HTTP Cookie
Expires: 3 months
Google AdSense Cookies
Name: _gcl_au
Purpose: Used by Google AdSense for experimenting with ad efficiency across websites
Provider: .google.com
Service: Google AdSense
Country: United States
Type: HTTP Cookie
Expires: 3 months
Name: google_adsense_settings
Purpose: Stores ad display settings and personalisation preferences
Provider: .google.com
Service: Google AdSense
Country: United States
Type: HTML Local Storage
Expires: Persistent
ActiveCampaign Marketing Cookies
Name: prism_650564715
Purpose: Tracks user interactions for CRM integration (ActiveCampaign)
Provider: doctorv.co.uk
Service: ActiveCampaign
Country: United Kingdom
Type: HTTP Cookie
Expires: 1 year
Name: ac_enable_tracking
Purpose: Enables user tracking for marketing automations in ActiveCampaign
Provider: doctorv.co.uk
Service: ActiveCampaign
Country: United Kingdom
Type: HTTP Cookie
Expires: 1 year
HOW TO MANAGE YOUR COOKIE PREFERENCES
When you first visit our Website, you will be presented with a cookie consent banner managed by Complianz. This banner allows you to accept all cookies, reject non-essential cookies, or customise your preferences by cookie category.
You can change your cookie preferences at any time by:
- Clicking on the cookie settings link in the footer of our Website
- Clearing your cookies through your browser settings
- Adjusting your browser settings to block certain types of cookies
Please note that if you disable or refuse cookies, some parts of our Website may become inaccessible or not function properly.
BROWSER SETTINGS
Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalised to you. It may also stop you from saving customised settings.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
INTERNATIONAL DATA TRANSFERS
Some of the cookies we use are provided by third parties based outside the UK and the European Economic Area (EEA), including in the United States. When your personal data is transferred outside the UK and EEA through these cookies, we ensure appropriate safeguards are in place in accordance with data protection laws.
For more information about how we protect your data when it is transferred internationally, please see our Privacy Notice.
YOUR RIGHTS
Under UK data protection laws, you have rights in relation to your personal data, including data collected through cookies. These rights include:
- The right to access your personal data
- The right to correct inaccurate data
- The right to request deletion of your data
- The right to object to processing
- The right to restrict processing
- The right to data portability
For more information about your rights and how to exercise them, please see our Privacy Notice or contact us using the details below.
CHANGES TO THIS COOKIE POLICY
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date.
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.
CONTACT US
If you have any questions about this Cookie Policy or our use of cookies, please contact our Privacy Manager, Dr Veerle Rotsaert:
Email: info@doctorv.co.uk
Address: 11a West Halkin Street, London, SW1X 8JL
Telephone: 020 3951 8575
Website: https://doctorv.co.uk/
COMPLAINTS
If you have concerns about how we use cookies or handle your personal data, you have the right to make a complaint to the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Telephone: 0303 123 1113
The ICO reference number for Doctor V Ltd is ZA778342.
Our company number is 12865641.
Last updated: November 2025